Easy Languages: your trusted partner
Easy Languages organises language training and academic stays in Belgium and abroad. We are members of the IALC (International Association of Language Centres) and represent private accredited schools, High schools and academies whose education programme were verified by the local authorities.
Travels to the different destinations are to be taken care of by the participants. If needed, Easy Languages can offer administrative and practical assistance. For our summer trips to Bournemouth, bus travels are organised with regular line coaches or private coach companies.
The clauses written below represent the specific conditions of our organisation.
1.1 General terms of payment
Enrolments and payment deadlines:
- On booking a stay, you accept the general conditions of Easy Languages. Bookings can be sent by mail, fax or e-mail via our online form. For stays in a host family for 12 weeks or longer, please include (or send via email) a letter of introduction in the target language including three photos with descriptive captions as well as two passport photos.
- After receiving your form, we will send you a confirmation of receipt and an invoice. Confirmation of your enrolment on the course will not be fully confirmed until we have received a deposit of €250 (stays of 1 to 3 weeks), €750 (stays of 4 to 18 weeks) or of €1,500 (stays from 19 weeks) + travel costs if requested, or the total amount of the course in the case of an online course. The enrolment will be valid and confirmed, and the conditions of the stay will be considered understood and accepted by the participant from the reception of the confirmation and the payment of the initial deposit.
- For a stay of 1 to 11 weeks, the balance and all related fees should be paid no later than 6 weeks before departure (please see the terms of point 1.2 if your stay is 12 weeks or longer). If a participant enrols less than 6 weeks before the date of departure, the balance should be paid in the week after the receipt of the invoice, or immediately, if the departure is within a fortnight.
- We undertake the enrolment with the school, the reservation of travel (if selected), the organisation of transfers (optional, upon request) and accommodation, as well as all other related services (for example assistance in obtaining a visa) without additional administrative fees. In the fortnight before departure, and only after the payment of the complete balance of the stay, you will receive the details of your host family or information concerning your residence, practical information about the town, important contacts, what to bring, etc, and if applicable, the details of reserved transportation.
Type of payment
We accept payments by cash, bank transfer or credit card (Mastercard or Visa only). Payments are received by the head office in Brussels. In the case of credit card payments, a 2% card processing and handling fee is added. It is possible to pay only the deposit by credit card, and the balance by bank transfer.
Late enrolments (between 17/06 and 05/09 – less than 4 weeks before departure; rest of the year – less than 2 weeks before departure) are accepted depending on availability. In cases where the required programme is no longer available, we will highlight other equivalent options. Bookings sent to us less than 10 days before departure will incur an administrative fee of €25 for priority treatment.
In the case of late enrolments, the full amount should be paid immediately. A late fee of €100 will be added if a visa is necessary in order to cover the express mail courier fees. The accommodation address and other useful information will be given to you before departure by telephone or e-mail.
1.2 Terms of payment for stays of longer than 12 weeks
Except by contrary indication on your confirmation or by individual arrangement, the balance of the programme is settled through 3 instalments as follows: for departures between June and October: the 15th of January, 15th of March and 15th of May before departure.
The balance can be settled in one single payment in the case of sums lower than €3000. The final balance of each stay is due at the very latest 8 weeks before departure. In the case of a late enrolment (less than 8 weeks before departure), the balance is due immediately. The documents and details of the stay are sent after the full balance has been paid.
On-site Accommodation fees:
For the enrolment in classes, the travel and the insurance, the payment is made in advance, as well as for the entire or partial booking of accommodation. For certain programmes, accommodation fees can be paid directly during the stay, to the host family or the local accommodation officer, by arrangement with the hosts. The participant is, therefore, free to discontinue their accommodation by forfeiting their deposit or by giving advanced notice (generally 2 to 4 weeks). These terms will be further defined upon enrolment.
1.3 Terms of payment for Academic programmes in a High School
Once we received your enrolment form, we send a pre-confirmation to you, in which we indicate the total amount to pay.
Once you received the pre-confirmation, you pay a €100-fee for an interview and a level test. The sum need to be paid at the very latest on the day of the interview. This fee is not reimbursable and is deducted from the balance in once the student is fully enrolled upon the programme.
Within the 8 days following Easy Language’s confirmation (after the interview) : first payment of 25% of the balance – minimum €1 500. We do not send your application to our partner until the deposit has been paid. If the cancellation insurance is added to the registration, it must be paid along with the first payment.
150 days before departure : second payment of 25% of the balance
90 days before departure : full balance is paid. We do not send the documents related to visa (where applicable), school, accommodation, travel (etc.) until the balance has been fully paid.
Type of payment
Payments are received by the head office in Brussels. In the case of credit card payments, a 2% card processing and handling fee is added. It is possible to pay only the deposit by credit card, and the balance by bank transfer.
2.1 Best Price Guarantee
If during the 15 days after your enrolment you find exactly the same programme including exactly the same features for the same dates (same school, same town, same course, same accommodation and same duration) offered by a different language travel agent, from the agency’s official catalogue in the same currency (this excludes all promotional offers, internet promotions or individualized offers) at a lower price than at Easy Languages, we will reimburse the difference. This guarantee is also valid for all Individual Home Stay (private teacher) programmes, and includes stays of a one-to-three week duration.
2.2 Prices for stays outside the Eurozone (Great-Britain – USA – Canada – Australia – New Zealand, South Africa, etc.)
Rates outside the eurozone are based on the reference currency of the destination country. Our Euro fares for these destinations include a small exchange margin. They may fluctuate according to the exchange rate of the reference currency.
The prices are valid for the year in which the participant began their enrolment. If a participant enrols for a departure in the following year, the price are guaranteed if the prices are paid in full before the 31st of November of the current year.
Only the rates shown on the website at the time of online pre-registration are valid. Once the registration is validated by the payment of the deposit, the rate in the reference currency is guaranteed (for a departure in the current year).
Easy Languages reserves the right to apply the correct price or to unilaterally cancel a booking if it appears that the price and/or the description of the stay(s) and/or any associated options are obviously erroneous due to a technical failure or human error.
“Family & Friends” or loyalty discounts are granted under the conditions indicated on the “Special offers and deals” page of our website.
Discounts or promotions can never be combined.
3.1 Travel Documents
All participants are assumed to have arranged travel documents. For nationals of European Union members, identity card is sufficient for stays within Europe (except for the UK where a passport is required). A passport and a visa are necessary in principle for stays outside Europe. You will receive the necessary documents for obtaining a visa once the deposit has been paid. Please take care to make sure that give yourself enough time to complete the visa and passport processes – these can take several weeks.
No reimbursement of the programme is possible in cases where the visa is refused, or the visa process was not completed on time, except for those who have taken out a cancellation guarantee with us (see point 4 for the conditions of reimbursement).
Except for the accompanied travel service to Bournemouth, the organisation of transportation is placed under the responsibility of the participant and/or his parents. However, we can, upon request and under certain conditions, look after your transport tickets according to the destination (excluding Low Cost flight companies). In this case, an administration fee of €50 will be charged.
We decline all responsibilities in case of services running late, accidents, strikes, loss, or other travel service related incidents (including bus, coach, ferry, railway or airline services). We will however intervene at the best of our ability in order to limit the consequences that these events can cause. The additional fees arising from these unforeseen events remain totally the responsibility of the participant and/or his parents.
In the case of our accompanied travel service to Bournemouth, and should the participants’ figures not be sufficient, Easy Languages reserves the right to use public transport coach lines instead of private coach companies.
3.3 School rules and regulations
The participant will make sure they understand and follow the rules of the place of study that they are attending, particularly regarding attendance (compulsory) of all lessons and punctuality. Participants are not allowed to miss lessons, except by the permission of the centre’s director for medical or other special circumstances.
3.4 Dates of programme, timetable and duration of lessons
By default, and unless otherwise mentioned, stays run from Sunday to Saturday. In the case of arrival before or after these dates, fees for additional nights will be added. If the reserved programme includes a transfer only on fixed dates, transfer fees could also be billed. Lessons can take place in the morning or the afternoon, depending on the language level of the participants and the specific course type. The duration of lessons is specified in minutes in every programme description. Each class is generally somewhere between 40 and 60 minutes of teaching (the most common duration is 45 minutes). Attendance of all classes is compulsory.
3.5 Vacations and public holidays
Classes do not take place during official holidays in the host country (list available upon request). Except from individual lessons and Individual Home Stay (private teacher) programmes, these lessons will be neither rescheduled nor reimbursed.
3.6 Host family accommodation
Host families are not necessarily ‘traditional’ families: all type of families (traditional families, remarried families, retired couples, single parents, etc) can host our students. The description of the family and/or the accommodation given before departure is for information only, and is not contractual.
3.7 Special Diet
A supplement will be billed for any special diet requests, such as vegetarian or halal diets. This varies according to the school. However, we cannot guarantee the availability of such diets for every destination or every time of the year. In the case that a special dietary request cannot be honoured, the supplement will be refunded. No further indemnities will be offered.
3.8 Age of participants
The ages mentioned in the brochure are for information only. A younger or older participant could be allowed to participate in a programme depending on their motivation and/or places available.
3.9 Problems and disputes arising during the stay
In the case of any problems during the stay, the participant should without delay inform our office in Brussels and the local coordinator, so that we are able to investigate and intervene immediately. If a problem arises which cannot be resolved on-site, all information regarding the complaint should be sent to us by post in the 15 days following the discovery of a point which could be contentious. In the case of serious disputes, only the courts of Brussels or Namur are capable of addressing the issues.
3.10 Student Status
For all stays, if the occasion arises, the participant retains student status and is enrolled full time in a fully established teaching institution. For language school stays, the participant must follow a programme of at least 20 hours per week to be considered full-time. Easy Languages can send participants, by request, a certificate that may allow them to receive family allowance, for Belgian residents in particular.
3.11 On-site changes to the programme
If after arrival, the academic or linguistic level of a participant is confirmed to be wrongly allocated, the academic management and/or Easy Languages reserve the right to direct the enrolment to a more appropriate programme, without compensation or reimbursement. The possible difference in prices between an old and new programme, including supplementary language lessons if necessary, will then be the responsibility of the participant.
4.1 Changing a reservation
For each change of the reservation before departure, we will factor in a fee between 45 and 90 € (except for an extension of the duration of the course or of the number of hours of lessons). A change of school before the departure is considered as a cancellation. For school programmes, extended stay fees are applied, which vary according to the destination
During the stay:
A change of school during the stay is considered the same as a cancellation. Once the stay has commenced, no reimbursement will be accorded for an early return home, either voluntarily decided upon, or as a result of expulsion. In the case of an early end to the programme due to exceptional circumstances, and only after written agreement with the local and Belgian management, the only reimbursement or credit notes that will be dispensed will be for the remaining complete months, and could be subject to administrative fees. For all other changes in courses and the programme (type of accommodation, intensity of lessons, etc), please contact our head office in Brussels.
Extension of a programme:
All requests for an extension of the programme will be accepted according to availability and without alteration fees, but will be confirmed at the normal rates, rather than at the derived ‘supplementary week’ rate. Any arising alternation fees for travel remain the responsibility of the participant.
For all travel or transfers reserved by Easy Languages, in the case of a change in reservation after the confirmation, alteration or cancellation fees for plane or train tickets or transfers will be billed in full with a minimum of €50 administration fees.
Change of transport:
For any trip or transfer booked by Easy Languages, in the event of a change of booking after confirmation, you will be charged the full cost of changing or cancelling air tickets, train tickets or transfers, with a minimum of 50€ for administration costs.
4.2 Cancellation by the participant
All cancellations by the participant should be notified by mail or by email, and will lead to cancellation fees. The date from which the fees due will be calculated will be from the next working day following the date that the letter or email is received.
If the cancellation also concerns a travel reservation, the amount charged will not be reimbursable in any case, and will not be covered by the optional cancellation guarantee. The sum for insurances and guarantees contracted with Easy Languages will remain owed to the company.
A. Cancellation of the entire language programme:
- More than 45 days before departure: we retain 100% of the deposit
- Between 45 and 20 days before departure: we retain 30% of the total sum of the programme (or the sum of the deposit if superior)
- Between 19 and 8 days before departure: we retain 60% of the total sum of the programme
- Between 7 and 5 days before departure: we retain 80% of the total sum of the programme
- Less than 5 days before departure: we retain 100% of the total sum of the programme
B. Cancellation of academic programmes
The following conditions for cancellation are applicable to all programmes which include academic classes for all or part of the programme (High School, UK College, American College or University, etc). Once the deposit has been paid, and after the checks for language / academic level have been passed, Easy Languages will send a more comprehensive enrolment file which will need to be completed and sent back before an arranged deadline. If this file is not sent back before the deadline, the enrolment is cancelled. A conventional cancellation fee equal to the deposit will be owed to Easy Languages to cover the administrative and document fees.
In the case of cancellation by the participant after the Easy Languages has received the enrolment file, the contract is considered rightfully terminated.
A conventional and unalterable cancellation fee will be owed to Easy Languages by the participant.
- More than 180 days before the departure: 20% of the total sum of the programme
- Between 180 and 46 days before departure: 50% of the total sum of the programme
- Between 45 and 15 days before departure: 80% of the total sum of the programme
- Less than 15 days before departure: 100% of the total sum of the programme
C. Cancellation due to a second exam sitting
Our cancellation insurance is necessary to cover this risk. For summer language courses of 1 to 2 weeks in Europe, with the exception of a 50 € deductible for administrative costs and the amount of the cancellation insurance, the entire cost of the course (excluding transport) will be reimbursed if an official certificate of the results is provided to us within 2 days of the results being handed in. This clause applies to stays in Europe from 14/7 to 31/08.
D. Cancellation of an online language course
Online courses are subject to full payment at the time of booking and are non-refundable in case of cancellation by the participant.
You can take out cancellation insurance to cover the participant who has to cancel his or her stay before departure (see paragraph 7.2).
4.3 Cancellation by Easy Languages
In the event of cancellation of a programme on our part, the entirety of the amount charged will be reimbursed and a credit note of €100 valid for any other programme will be awarded, to the exclusion of any other compensation.
5.1 Responsibility of the participant
- All participants are expected to have arranged travel documents. See our point about Travel Documents.
- All participants are expected to have arranged adequate insurance (medical fees, civil responsibility…)
- All participants are responsible for their travel documents and are obliged to arrive on time at the arranged meeting. For all stays, Easy Languages takes no responsibility for lost or stolen luggage, including accidents taking place during the stay. Participants are expected to thoroughly respect the laws and rules of caution which are implied in such a stay – particularly when going out at night and travelling.
- All participants should follow the rules of the programme or the language stay. All serious or repeated poor behaviour which goes against the spirit of the programme, including prejudice against the school, the host family, or the organisation, or necessitating the intervention of the local police, will result in the immediate expulsion and return of the participant to their home country, at the expense of the participant, and without any compensation for the remaining uncompleted part of their stay.
5.2 Responsibility of Easy Languages
- Easy Languages reserves the right to refuse an enrolment or to expel a participant if their behaviour has a detrimental effect on the functioning of a programme, if they go against the rules of the institution or if they infringe upon the laws of the host country. All related fees (return travel, fines, etc) are the responsibility of the participant or of their parents if the occasion arises. The participant and their parents are also held responsible for all damages or losses incurred during their stay.
- Easy Languages reserves the right to refuse an enrolment or to immediately expel all participants who present a medical or mental condition not already notified in writing at enrolment and which requires specific treatment and routine follow-up.
- Easy Languages cannot be held responsible for being unable to ensure the continued provision of the service initially arranged in the case of failure of its service providers, serious conflicts or troubles outside its control. Easy Languages cannot be held responsible for losses, damages suffered to the person or goods of the person regardless of the cause. Only the responsibility of the service provider (school, airline company…) can be addressed.
- Easy Languages reserves the right to change the content of its catalogue and the service providers chosen without prior notice.
- Easy Languages reserves the right to keep and/or use promotionally the testimonials and photographs that are taken from within its partner schools or during a language stay. Personal information contained in the application file will remain completely confidential, as in accordance with law.
6.1 Lateness or Loss of Documents
In case of lateness on the participant’s side which prevents them from taking part in an activity or an organised trip, no reimbursement or compensation will be given. In the case of lateness, loss of tickets or absence of valid ID documents or other events which prevent a participant from completing his/her return trip on the expected date, the responsibility of Easy Languages beyond the duration of the reserved programme is limited to informing the parents or, in the case of absence, the emergency contact persons indicated on the enrolment form. They will have the choice of either intervening personally or requesting the organisation to intervene. In this second case, the organisation will fully assist the participant, for example in arranging a new return ticket, after the supplementary fees for accommodation/meals/travel/communication and other possible extra guardianship fees have been paid in full.
6.2 Rules and discipline
The participant must comply strictly with the laws of the country of residence, as well as with the rules and usual habits of the host family and school. Participants undertake to understand and respect the rules and regulations of the educational institution that they will attend, in particular regarding attendance (compulsory) at all lessons and participation in activities / visits during the stay when they are part of the program. Easy Languages reserves the right to refuse registration or to expel a participant if his/her behaviour is detrimental to the proper functioning of the program, violates the rules of the institution or violates the law of the host country. In particular, any case of theft, drunkenness, consumption of illicit substance, sexual misconduct or any form of psychological or physical harassment shall constitute grounds for immediate dismissal. All expenses related to the return (return journey, fines, etc.) are the responsibility of the participant or his / her parents or guardians. The participant and his / her parents are also responsible for any damage or loss incurred during their stay. Easy Languages reserves the right to turn down an application or to immediately send back home any participant who has a medical and / or psychological condition not communicated in writing at the time of registration and which requires a specific follow-up.
6.3 Underage participants, group leaders’ and organiser’s responsibilities
During supervised stays in Bournemouth, the role of the group leaders consists of accompanying students during the journey, organising activities and promptly aiding participants in the event of problems. The participants are generally placed in host families – neither the group leaders nor the organisation have a measure of control over the comings and goings of individual participants or are able to monitor their journeys or what they do when they go out, outside the organised activities.
We require that participants, particularly underage participants, who enrol in our programmes show sufficient maturity and self-discipline especially regarding curfews as well as politeness and courtesy towards the host families.
For evenings out, we expect the following times of arrival back at the host family: Under 15 years old: no unaccompanied evenings out is allowed ; 15–16 years old inclusive: return home 22.00 at the latest; 17 years and over: return at 23.30 at the latest.
We strictly insist that participants stay with their host families or residence in the evening. If you would like a different arrangement, we ask that you communicate your request in writing before departure; the host family/residence rules will however override any permission given to go out late by the student’s parents. We repeat these terms to participants during the group travel at Easter and in the summer and relay any indications of violations of this agreement to the student’s parents, and we will also pass this onto the school or the host family, so that they can intervene directly with the participant concerned.
For Junior programmes: unaccompanied nights out are not allowed, and all evenings are spent with the host family or at the school. Outside Europe, unaccompanied nights out for underage participants are not allowed, except when participating in an organised activity within a supervised group.
To complement your existing insurance, we offer the following additional coverage:
7.1. Cancellation Guarantee
For all our stays, you can purchase an optional cancellation guarantee with Easy Languages. The cancellation guarantee amounts to 4%. If you wish to purchase this guarantee, you should sign up for it at the time of enrolment. The cancellation guarantee, once taken out, cannot be refunded.
This guarantee applies to the total fees of the programme, with only the exclusion of travel. It covers the insured person who has to cancel their programme before departure due to serious illness (with medical authority advising bed rest), accident, exam resits, failure at school and visa refusal. In the case of an event causing cancellation, the participant must inform the organiser in writing and submit the required supporting evidence within 3 days. In the case of cancellation supported by a medical certificate, the company reserves the right to request a medical examination of the participant.
For stays requiring a student visa, the insurance covers the non-delivery of the visa. In the event of a visa refusal, the letter from the school (original) and proof of refusal must be sent to us by registered letter, mentioning your full contact details for reimbursement.
For stays of 2 weeks or less, if the cancellation guarantee is applied, the amount of the stay will be reimbursed, minus an excess of 50€ and the amount of the cancellation guarantee.
For stays longer than 2 weeks, please refer to the general conditions of our “cancellation insurance policy“*.
7.2. Travel insurance (assistance, accident, repatriation, personal liability)
All participants are held responsible for ensuring they have sufficient travel insurance which covers medical fees, repatriation costs and accident coverage. If you do not currently have such insurance, Easy Language can offer you a complete insurance covering illness, accidents, hospitalization, repatriation, etc.
We have set up a partnership with an insurance company specialising in language travel insurance.
For all trips outside the EU, it is compulsory for participants to take out health and accident insurance + assistance/repatriation. For stays within the EU, medical expenses are covered by reciprocal agreements between EU members. The European Health Card will be required for travel. However, it is strongly recommended that you take out travel insurance in order to benefit from repatriation services and emergency medical care which are not covered by social security or your mutual insurance company.
Our travel insurance is ONLY for participants living in an European Union country and covers them anywhere in the world under the following conditions:
- Stay in Europe: 15€/week; 45€/month (valid anywhere in Europe excluding national territory) with a maximum of 360€.
- Stay outside Europe: 20€/week, 60€/month
7.3. Medical Insurance for Australia
Students who are going to Australia on a student visa have to have a special insurance for foreign students. The amount of money you have to pay for this “Overseas Student Health Cover” varies depending on the duration of your stay.
The fact of enrolling in one of our programmes implies full agreement to our terms.